BrandBinder
Dealer RMA request
Collect the dealer, order or invoice, product, serial number, issue, requested resolution, shipping details, and evidence. Matching dealer contacts connect to CRM.
BrandBinder Support Tickets
Handle dealer support, RMAs, and end-user repairs in one place.
Give dealers and product owners the right request form, then assign the work, keep every reply and file together, and see what still needs attention.
$29per workspace / month
Available with every paid BrandBinder plan. Dealer and end-user requesters are unlimited.
Support tickets+ New ticket
#1042 · Warranty requestSummit Music Co. · Updated today
UrgentIn progress
#1041 · Shipment arrived incompleteMetro Sound · Updated yesterday
Waiting
#1038 · Product compatibility questionNorthline Music · Updated Aug 24
Open
Two ready-to-use forms
Dealer RMAs and end-user repairs follow the right path.
End-user repair request
Collect contact, retailer, purchase date, product, serial number, troubleshooting, shipping address, receipt, photos, and repair details without creating a CRM dealer.
Edit or add forms
Change labels and required fields, copy a public link, embed a form on your site, or create another intake form for a different support workflow.
How it works
The right history stays with each request.
Dealer requests can sit beside the company and contact in BrandBinder CRM. End-user requests keep a separate customer service history based on the requester’s email.
1. Send a requestUse a public form, embedded form, dealer portal, or support email.
2. Route itDealer forms can match CRM contacts; end users stay in service history.
3. Work itAssign an owner, reply, add files, and track response and resolution time.
4. Resolve itClose the ticket without losing the conversation, evidence, or earlier requests.
What it keeps track of
The details you need, without a complicated help desk.
Who needs help
See the linked dealer and CRM contact, or the end user and their previous service requests.
What happened
Record the request type, product or SKU, serial number, purchase or invoice details, priority, owner, status, and due dates.
Messages and files
Keep replies, photos, receipts, PDFs, invoices, and other documents with the ticket instead of searching through separate email threads.
BrandBinder Tickets is $29 per workspace each month, works with Portal, Marketing, and CRM plans, and includes unlimited dealer and end-user requesters.
Email setup
Turn support emails into tickets automatically.
Every enabled workspace gets its own BrandBinder support address. Share that address with dealers, or forward an address you already use.
Use the included address
BrandBinder gives your workspace an address such as support+yourbrand@brandbinder.app. New messages create tickets automatically.
Keep your current address
If dealers already use an address such as support@yourbrand.com, forward it to the BrandBinder address. This is optional.
Keep the email together
Replies and attachments stay with the right ticket. BrandBinder checks message details so the same email is not imported twice.
You can manage the address, forwarding option, and automatic ticket creation from Tickets → Email setup.
Start building your dealer workspace today.
Try BrandBinder free for 30 days with no credit card required, or bring your current dealer stack to a guided demo.