App support

BrandBinder iPhone support.

Get help with workspace access, pairing, files, offline downloads, Field Reports, and account questions. BrandBinder is available to users approved by a participating brand or workspace administrator.

Start here

The fastest path to the right help.

Invitation or permission issue

Ask the brand or workspace administrator who invited you to confirm your email address, workspace membership, role, and access to the files or Field Reports you need. BrandBinder support cannot grant access without the workspace owner’s approval.

App or connection issue

In BrandBinder, open Files, tap the gear button, and choose Copy Diagnostics. Email the copied details to hello@brandbinder.app with a short description of what happened.

Sign in and pair

Connect your approved workspace

  1. Confirm the iPhone has an active internet connection.
  2. Open BrandBinder and choose Sign in to BrandBinder.
  3. Complete the secure browser sign-in using the account your workspace administrator approved.
  4. If sign-in finishes but the expected workspace does not appear, ask the administrator to confirm your invitation and app access.
  5. If the app asks you to pair again, restart sign-in. Do not send a pairing token to anyone by email.

Files and offline use

Refresh or save approved files

  • Pull down in the file list or tap the refresh button after a workspace administrator changes access.
  • Use search and the source filter to narrow large libraries.
  • Choose Make Available Offline for files you need without a connection. Wait for the offline confirmation before disconnecting.
  • If a file is missing or cannot be downloaded, ask the workspace administrator to confirm the file and your permission to view it.

Field Reports

Submit a store visit

  • The Reports tab appears only when Field Reports are enabled for your workspace and role.
  • Allow camera or photo-library access only when you want to attach a photo.
  • Keep BrandBinder open and connected until the app confirms the report was submitted.
  • If the Reports tab or an assigned form is missing, contact the workspace administrator first.

Before emailing

Details that help us investigate

Include what you expected, what happened instead, whether retrying changed the result, and the copied diagnostics from the app. A screenshot is useful when it does not reveal private business or customer information. BrandBinder support will never ask you to email a password, full pairing token, or payment-card number.