Terms
These terms summarize how BrandBinder handles brand workspaces, dealer access, hosted files, campaign sending, cancellation, and data ownership. Commercial order forms or subscription agreements may add customer-specific details.
Brand customers own the products, pricing, files, campaigns, dealer lists, and brand-specific dealer records in their BrandBinder workspace. BrandBinder provides the hosted application and dealer-access controls used to publish that data to authorized users.
Dealers own their claimed company profile information. Brand-specific notes, pricing groups, authorizations, and campaign history remain scoped to the brand workspace that created them.
Dealer logins are free. Access to products, files, feeds, pricing, announcements, and public locator visibility is controlled by the brand workspace and may be granted, narrowed, or revoked by the brand.
The Field Reports add-on lets a brand authorize outside rep firms and representatives to submit store-visit forms, contacts, photos, and follow-up details to that brand workspace. The brand controls its forms and rep access. Customers are responsible for providing any notices and obtaining any permissions required for the information their forms collect.
Paid plans and add-ons renew at the billing interval shown at checkout until canceled. Add-ons require an eligible active base plan. Canceling an add-on stops future renewals and may disable the related workspace feature at the end of the paid period without canceling the base plan.
BrandBinder plans include hosted storage allowances for product media, PDFs, price sheets, dealer downloads, brand assets, and feed files. Additional hosted storage is available on request. Customers should keep original source files outside BrandBinder.
BrandBinder maintains daily database recovery points, weekly full recovery points, and encrypted off-site snapshots under documented rolling retention schedules. Hosted files are not sold as a customer-controlled backup archive. Customers remain responsible for preserving original source files, master assets, and records they need outside BrandBinder.
Customer-specific security, data-processing, residency, retention, export, or deletion commitments apply only when written into that customer's agreement. Public summary details are available on the Trust & data security page.
Customers are responsible for sending marketing email only to appropriate recipients, honoring opt-outs, and complying with applicable marketing consent rules. BrandBinder provides opt-out and targeting tools, but the customer controls audience selection and message content.
If a brand or add-on is canceled, related dealer or rep access may be suspended. Workspace data, including field-report submissions and evidence, can be exported or deleted according to the applicable agreement and operational retention needs.
BrandBinder does not sell customer information, dealer lists, or dealer contact data. Private workspace data is not disclosed to another brand unless the customer explicitly authorizes that workflow. BrandBinder's owner will not use workspace data for outside representation, prospecting, pricing intelligence, account targeting, or any unrelated business purpose.
General questions can be sent to hello@brandbinder.app. Privacy requests can be sent to privacy@brandbinder.app, and suspected security issues to security@brandbinder.app.
Try BrandBinder free for 30 days with no credit card required, or bring your current dealer stack to a guided demo.
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